How to Update Your Contact Details for the R350 Grant: Essential Guide

The Covid-19 pandemic has brought various challenges, but the South African Social Security Agency (Sassa) aims to ease these difficulties through the Special Social Relief of Distress (SRD) grant. Explicitly designed to help unemployed individuals weather this storm, the R350 grant has become a lifeline for many.

As the current round of R350 grant payments is set to close on 31 March 2023, ensuring your contact details are up-to-date is paramount for a smooth transition and continued support. Here, we detail a straightforward process to change your contact details and maintain uninterrupted access to this crucial financial aid.

Step-By-Step Guide: How to Update Your Contact Details for the R350 Grant

  • Access the SRD Website: Visit the SRD website Here.
  • Input Personal Details: On the landing page, you must enter your ID number and Application ID.
  • Submit Details – After verifying the entered details, click “Submit.”
  • Update Email Address: If available, provide your new email address.
  • Update Cellphone Number: Fill in your new cellphone number.
  • Submit Updated Information – After inputting your new contact details, click “Submit.”
  • Reason for Change: Choose the reason for changing the cellphone number.
  • Verify the Changes – An OTP (One-Time-PIN) will be sent via SMS. Fill this in for verification.
  • Confirm Changes: Select “Submit” to complete the process.

If you don’t have your Application ID on hand, follow these simple steps to retrieve it:

  • Visit the SRD Website: Access the SRD website Here.
  • Provide Personal Details: Fill in your ID number and the cellphone number you used when you first applied for the grant.
  • Submit Details: Click on “Submit.”
  • Locate the Application ID: After clicking “Submit,” your Application ID will appear in the first line.

By following these steps, you can ensure your contact details for the R350 grant are up-to-date. Remember, these measures are in place to maintain seamless communication between Sassa and the grant beneficiaries. We are dedicated to providing accurate and reliable information, cultivating your trust, and ensuring you feel supported during these challenging times.

Frequently Asked Questions

What if I don’t receive the OTP for verification when updating my contact details?

Ensure that the new cellphone number you provided is active and has network coverage. If you still don’t receive the OTP, try the process again after some time. If the issue persists, contact the Sassa helpline for further assistance.

Can someone else update my details on my behalf?

For security reasons, it’s recommended that you update your details. This process requires personal information, such as your ID number and a one-time pin (OTP), sent to your phone.

What happens if I don’t update my contact details?

If Sassa cannot reach you due to outdated contact information, you might miss essential updates or notifications about your grant. This could lead to interruptions in your grant payments. It’s crucial to keep your contact details up-to-date.


Navigating the complexities of grant maintenance, such as updating your contact details for the R350 grant, doesn’t need to be daunting. With a clear understanding of the necessary steps, you can keep your grant details current, ensuring uninterrupted support during these challenging times. Remember, updating your contact details is about compliance and ensuring that the lifeline extended to you through the R350 grant remains intact. Stay informed, stay updated, and continue moving forward in your journey to recovery from the impacts of the Covid-19 pandemic.

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