How to Change Your Number on SASSA Application: A Step-by-Step Guide 

The South African Social Security Agency (SASSA) provides vital social assistance programs to needy individuals. If you’ve recently changed your phone number and need to update it on your SASSA application, this guide will walk you through the process. Following these step-by-step instructions, you can ensure that your contact information remains current, allowing you to stay connected with SASSA’s services.

How to Change Your Number on SASSA Application Online

Step 1: Access the SASSA Online Portal

First, open your web browser and visit the official SASSA website ( Look for the “My SASSA” option on the homepage and click on it. This will direct you to the SASSA online portal, where you can manage your account and make necessary changes.

Step 2: Log in to Your Account

On the SASSA online portal, locate the login section. Enter your username and password in the respective fields and click the “Login” button. If you haven’t registered an account yet, click the “Register” option and follow the instructions to create one.

Step 3: Navigate to “Personal Details”

Once logged in, you will be directed to your account dashboard. Look for the “Personal Details” or “Profile” section. Click on it to access the page to edit your personal information.

Step 4: Locate the Phone Number Field

On the “Personal Details” page, locate the field that contains your current phone number. It is usually labeled as “Phone Number” or something similar. Click the edit icon or link next to it to modify the information.

Step 5: Update Your Phone Number

A form will appear where you can update your phone number. Enter your new number in the designated field. Double-check the number for accuracy before proceeding. Remember that SASSA may require you to verify the unique number to ensure its authenticity.

Step 6: Save the Changes

After entering the new phone number, review all the details on the page to ensure everything is correct. If you need to make any additional changes, do so now. Once you are satisfied with the updated information, click the “Save” or “Update” button to apply the changes to your SASSA application.

Step 7: Verify the New Number

In some cases, SASSA may require you to verify the new phone number to confirm its validity. This process typically involves receiving a verification code via SMS to the unique number provided. Follow the instructions provided by SASSA to complete the verification process successfully.

Step 8: Confirmation and Notification

After successfully updating and verifying your new phone number, SASSA will confirm and update the change in their records. You may receive a confirmation message or notification via the SASSA online portal or SMS.

How to Change Your Number on SASSA Application without a Phone Number

Updating your contact information is essential for effective communication with the South African Social Security Agency (SASSA). If you need to change your phone number on your SASSA application but can’t access a phone, don’t worry. This guide will provide alternative methods to update your contact details without a phone number.

Step 1: Visit the Nearest SASSA Office

You’ll need to visit the closest SASSA office in your area to change your phone number without a phone. Use the SASSA office locator tool on their official website ( or contact their helpline to find the most convenient office.

Step 2: Gather the Required Documentation

Before heading to the SASSA office, gather the necessary documents to update your contact details. These typically include your valid identification document (such as your ID card or passport) and any relevant SASSA-related documents or reference numbers.

Step 3: Inform SASSA Staff about the Change

Once you arrive at the SASSA office, explain to the staff at the front desk that you need to update your contact information, precisely your phone number. Please provide them with your details and inform them about the change you wish to make.

Step 4: Complete the Necessary Forms

The SASSA staff will provide the appropriate forms to update your contact details. Fill out the forms accurately, providing your previous phone number (if available) and the new phone number you wish to update.

Step 5: Present Required Documents

Submit your completed forms and the necessary documentation, including your identification document and any other relevant SASSA-related paperwork. Ensure you have the original documents and copies, as the staff may require them for verification.

Step 6: Confirm and Verify Your Identity

The SASSA staff may ask you additional questions or require your biometric information to validate your identity. Cooperate with them and provide any necessary information or verification as requested.

Step 7: Receive Confirmation

Once the staff has processed your request, they will provide you with confirmation of the phone number change. This confirmation may be in the form of a receipt or a letter. Could you keep it safe for future reference?

Step 8: Update Your SASSA Online Account (if applicable)

If you have an online account with SASSA, log in to your account using a computer or at an internet café. Navigate to the profile or personal details section and update your contact information to reflect the new phone number. This will ensure consistency between your offline and online records.

Frequently Asked Questions 

Is it essential to keep my contact details updated with SASSA?

Yes, having accurate contact information on your SASSA application is crucial to ensure effective communication and access to their services.

How long does it take to update my phone number on the SASSA application?

The processing time may vary, but it is usually done within a few business days.

Will I receive confirmation of the phone number change?

The SASSA staff will provide you with a confirmation receipt or letter after processing your request.

Can I update my phone number on the SASSA online portal if I don’t have a phone?

Unfortunately, you will need access to a phone or visit a SASSA office to update your phone number in the online portal.

Is it necessary to verify the new phone number?

SASSA may require you to verify the new phone number to ensure its authenticity. They may send a verification code to the unique number for confirmation.

What should I do if I need access to a SASSA office?

If you cannot visit a SASSA office, consider contacting their helpline or customer support to explore alternative options for updating your phone number.


Keeping your contact information updated on your SASSA application is crucial to ensure smooth communication and access to the agency’s services. Even without access to a phone number, you can still update your contact details on your SASSA application. Following the steps outlined in this guide, you can easily change your phone number on the SASSA online portal or without a phone number. Remember to verify the new number as required and regularly review your details to ensure they remain accurate.

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